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Dear customers, all warranty claims are processed and approved solely by manufacturer NeilPryde. 

We invite you to fill in a claim form at NeilPryde’s website here : https://www.neilpryde.com/pages/warranty-form 
Please check out manufacturer’s policy in case of any doubt here : https://www.neilpryde.com/pages/warranty

Once NeilPryde will have approved your warranty claim, you will be notified by email and we will contact you to manage equipment replacement

Thank you.